Social Media Guideline and Terms of Use

Important Notice

Recently, we have detected some fake accounts on Instagram that are sending private messages to people and followers. We strongly recommend you not to engage with those accounts. Please note that the user name of our official Instagram account is “” with a verified badge.

Ajinomoto Co., Inc. abides by the Social Media Guidelines and Terms of Use, shown below, in its official use of social media.

Social Media Guideline

Purpose of the Guidelines

  1. To facilitate communications via the appropriate means.

  2. To consistently maintain an awareness and a sense of responsibility on the use of social media.

Basic Policy on the Use of Social Media

  1. Show respect for the recipient of the communication at all times and remember to listen attentively.
  2. Clarify the purpose of communication and offer valuable information.

  3. Present information in an easy-to-understand way.

  4. Understand the characteristics of digital tools.

  5. Give due consideration to the privacy of others.

  6. Protect copyrights.

Social Media Terms of Use

  1. These Terms of Use establish the provisions for use of social media operated by Ajinomoto Co., Inc.

  2. The following actions are prohibited for social media operated by Ajinomoto Co., Inc. If Ajinomoto Co., Inc. judges that the following actions by social media users (hereinafter referred to as “User(s)”) were taken or are likely to be taken, Ajinomoto Co., Inc. reserves the right to delete the said contents and take other measures without prior notice.

  • Postings for the purpose of criminal undertakings or to induce such criminal undertakings

  • Political activities, electioneering, religious activities

  • Postings such as follows containing inappropriate content including expressions (including similar expressions)

    • Containing obscene expressions

    • Containing discriminatory expressions

    • Problematic in terms of ethical viewpoints

    • Causing distress to other Users

    • Unrelated to the content of social media

    • May involve false identity (sockpuppeting)

    • Making public private correspondence of Ajinomoto Co., Inc. or another third party

    • Containing false content or misleading expressions

    • Identifying or making public personal information without the permission of the individual involved

  • Postings with content slandering a specific individual, company, country, or region

  • Actions contravening laws or public order and moral decency

  • Impersonation of another person or entity, including Ajinomoto Co., Inc.

  • Postings that introduce one’s own products, store, or company, containing advertising or other commercial content

  • Duplication, sale, or publishing of information obtained via social media, or other actions beyond the sphere of personal use

  • Actions that infringe or have the potential to infringe the copyrights, trademark rights, portrait rights, privacy or other rights of other users, third parties, or Ajinomoto Co., Inc.

  • Spamming

  • Posting or sending malicious computer programs

  • Actions interfering with the management of this social media, or actions that may result in hindering the management of this social media

  • Actions contravening the Terms of Use of the social media being utilized

  • Other actions that Ajinomoto Co., Inc. judges to be inappropriate

  1. The disclaimer and advisory matters are established as follows.

  • Ajinomoto Co., Inc. disavows all liability for any injury, trouble, adverse impacts and so forth to Users of this social media relating to the various types of information contained in this social media and any changes or updates to such information.

  • Ajinomoto Co., Inc. disavows all liability for any injury, trouble, adverse impacts and so forth to Users through use of this social media, or the inability to utilize it.

  • In the case of problems between Users or between Users and third parties concerning the use of this social media, Users shall settle the problems on their own responsibility and bear the expenses involved, without causing any trouble or injury to Ajinomoto Co., Inc.

  • Ajinomoto Co., Inc. is not liable in any way for contents posted by Users (hereinafter referred to as “Posted Contents”).

  • Ajinomoto Co., Inc. does not guarantee correctness or completeness of Posted Contents on SNS.

  • If Ajinomoto Co., Inc. suffers injury due to actions of Users, Ajinomoto Co., Inc. may seek compensation for such injury from the said user or Users.

  • Copyrights and all other intellectual property rights (including but not limited to design rights, patent rights, utility model rights, trademark rights, and knowhow; hereinafter referred to collectively as copyrights) displayed on this social media and the rights to use such intellectual property, belong to Ajinomoto Co., Inc. or the holder of such copyrights. Users may not make use of any information on this social media without permission of the rights holders in ways that exceed the scope allowable under the law, such as for example duplication for personal use by the user as permitted under the Copyright Act. Any use of such information for commercial purposes is prohibited.

  • Copyrights relating to Posted Contents belong to the user who made the posting. By posting on this social media, Users agree to permit Ajinomoto Co., Inc. the nonexclusive right to use Posted Contents at no charge anywhere in the world (including to modify, excerpt, duplicate, make public, or translate them), and shall not exercise their moral rights against Ajinomoto Co., Inc.

  • These Terms of Use are subject to change without obtaining the prior permission of Users.

  1. These Terms of Use comply with the laws of Japan. The Tokyo District Court serves as the court of first instance with exclusive jurisdiction for arbitration in the case of any disputes arising between Users and Ajinomoto Co., Inc.